Roadside Assistance Dispatcher Part-Time

As a part-time AAA Roadside Assistance Dispatcher, you’ll provide critical support to members by coordinating drivers across multiple states in a fast-paced, 24/7 environment. Using advanced technology and comprehensive training, you’ll help ensure safety, peace of mind, and deliver legendary service. - Starting Pay: $19.85/hour - Schedule: Part-time afternoon/evening shifts, including weekends & some holidays - Start Date: May 18, 2026 - Training: Paid, onsite training located at 5366 Virginia Beach Blvd, Virginia Beach, VA - Remote Work: Opportunity to transition to work-from-home after an introductory period, subject to eligibility requirements and business needs - Career Path: Advancement and internal growth opportunities encouraged What You Will Do: - Use internal systems and technology to handle inbound and outbound calls and efficiently dispatch roadside assistance nationwide. - Coordinate emergency services including towing, locksmith support, fuel delivery, battery assistance, and minor mechanical help. - Assess member needs, prioritize safety, and accurately document information in real time. - Communicate professionally and compassionately, maintaining composure during high‑priority situations. - Collaborate with a network of 350+ independent service providers to share critical information and ensure timely service. - Monitor active service requests, keeping both providers and members informed of status updates. - Meet performance goals in a structured, metrics‑driven environment focused on member satisfaction. Work-From-Home Requirements: - Dedicated, quiet workspace without interruptions. - You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. - Demonstr